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Digital transformation – Central Queensland Today

Even with technological advancements, things like vinyl is making a comeback. Picture supplied.

by Nyree Johnson

Technology has no limit that we know of.

It is at the forefront of my mind this week thanks to the tail end of a technology upgrade project at work which has consumed many months of my time.

It’s also thanks to an upcoming event being held right here in Rockhampton on Thursday, 23 June.

Digital transformation can be exciting, scary and everything in between.

New products come on the market, and other products are forced on us and sometimes we voluntarily jump on board with technology opportunities with the promise of efficiency creation and time-saving features.

This week, ACS (The Professional Association for Australia’s ICT Sector) is facilitating a Rockhampton Regional Roadshow: Exploring Local Digital Transformation Journeys, sponsored by NBNco.

I’m grateful to have been asked to participate in a panel discussion regarding my digital transformation journey as a small business owner.

Scheduled to occur at the SmartHub, I’ll be joining leading technology experts from our region to discuss technology trends, IT jobs, risk, upskilling, investment and cyber security, to name a few.

I am far from a technology expert and am instead a user who can be taught, which is why I’m excited to share how a traditional brick-and-mortar mechanical workshop can leverage the technology available to reduce effort, automate and enhance operations.

With a focus on why small businesses need to leverage the technology available in their industry and the criticality of a seamless customer experience enabled digitally.

Never wanting to leave people guessing, I’ll also hopefully cover how to approach this if technology and digital transformation are not your cup of tea.

I am the type of person who searches for anything and everything that will ease a task, reduce wasted effort and find systems that can work mostly autonomously with minimal configuration.

This does require a level of understanding of how things work and talk to each other within a technology solution, which is why I enjoy it.

Having spent most of my career in the world of customer contact center workforce management, I know a little more than the average bear when it comes to the technology used to get your call from the phone number you dial to a skilled representative.

Understanding how the technology all talks to each other and how work flows is fundamental in my resource planning and analytics field.

I’m certainly no expert and am lucky to have a team of systems professionals to work with.

Still, this exposure is what drives my desire to adapt similar efficient practices and technology enhancements to small business.

Digital transformation can be a frustrating and rewarding journey to undertake, sometimes even more so as a volunteer.

As volunteer numbers dwindle and organizations struggle to find the resources they need to deliver a service, the introduction of digital systems and technology can attract one crowd of people while shunning another.

The balance is ever so delicate.

From experience, the solutions delivered in the world of not-for-profits can be pretty clunky at first because adequate funding or expertise is simply not there initially.

Often the solution provided needs to adapt and grow as the organization learns how to use it.

Not all digital transformation is for the better, though, and there is always the risk that some will be left behind.

It’s impossible to find a solution that is a one-size-fits-all-with-ease situation, so we all need to be mindful of supporting those who struggle with technology.

When new technology comes out, we generally understand it in terms of what it displaces.

I don’t have the word count to delve into how technology is removing jobs because I have strong opinions about how it’s also creating them.

In saying this, though, one day, my corporate job will not exist because technology will have advanced to do what I do, and I’m ok with that.

Some vendors have tried, but none have succeeded 100% yet.

When they do, they’ll still need a human to maintain the integrity of the system because the quality of the output is only as good as the build, configuration and input.

Video killed the radio star, CDs replaced vinyl, and print newspapers were set to be online only. Look how it’s all worked out?

We love our radio, especially the community ones and we can enjoy listening to them online rather than just in the car.

Vinyl is making a comeback and with it comes a suite of modernisations.

And we all know how print newspapers ended up…

The power of people and community: A thought-provoking observation and reflection enhancing my understanding of the world, how it works and how technology adapts to existing ways of living.

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